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Privacy Policy

This agreement contains important legal information.
Untitled Document


The purpose of this Privacy Policy is to inform you about our privacy practices and your privacy rights. This Privacy Policy describes the types of information we collect; how we collect, use, and share the information; your choices related to our information practices; and how we protect your information.

Nexon Europe GmbH provides its Site and Services through third party platforms, namely the Global Platform serviced by Nexon America Inc. or Steam Platform Serviced by Valve Corporation (hereinafter referred to as “Third Party Platform Providers”). Therefore, a separate consent to Nexon America Inc. and Valve Corporation’s respective privacy policies of use are required in using our Site and Services as a whole.

Other than the above, you may be able to access third party services (including through links, advertisements, or other means), including co-branded or other affiliated websites which are not owned or operated by us, from our Site or Services. When doing so, please understand that those third parties have their own set of privacy and information practices. We strongly recommend that you read their privacy policies and terms and conditions of use to understand how they collect, use, and share information. We are not responsible for the privacy practices or the content on the websites of third parties.


Table of Contents

1. Information Practices Concerning Children

2. Types of Information We Collect

3. How We Collect Information About You

4. How We Use the Information We Collect

5. Who Collects Your Information

6. Sharing of Your Information

7. Your Choices

8. Security of Your Information

9. Changes to Our Privacy Policy

10. Contact Us

11. Definitions


1. Information Practices Concerning Children

If you are minors, you must get the approval from your parents or guardians before you provide us with your personal information to us. However, please be informed that our Services and Site are not directed to children under the age of 13. In this respect, if you are under the age of 13, please do not provide us with any personally identifiable information such as your name, address, and email address in any manner.

We would like to encourage parents’ and guardians’ cooperation to protect their children’s personal information by taking an active role in monitoring their children’s use of our Services even after giving the consent to provide their children’s personal information to us.


2. Types of Information We Collect

You consent to us collecting the following information:

Information We Collect About You. When you use our Services, we may collect and store information that you have directly provided on a voluntary basis to us through our Third Party Platform Providers. The collection and/or storage of information about you will usually take place in the context of either (1) the purchase of items or services through our on-line stores (which are provided by our Third Party Platform Providers), (2) product or account registration, or registration for on-line game participation (which are both provided by our Third Party Platform Providers), (3) player match-up services, (4) message boards or forums, (5) contest registrations, (6) a consumer complaint, (7) surveys, (8) customer service and/or (9) the sign-up for newsletters. Information collected about you may include your name, date of birth, email address, phone number, physical address, or any other identifier that permits the physical or online identifying or contacting of a specific individual. We do not require all the above listed information from you in order to access our Sites or Services. However, you will not be able to utilize certain products, services, or features that require registration or receive materials such as newsletters unless such related information is provided to us. If you may choose to purchase items or services, you may be also required to provide additional information such as a valid credit card number, expiration date, and shipping and billing addresses. Once registered, we may ask you to complete a NEXON user profile. Furthermore, your user profile may include your username, profile picture, password and/or other information such as your age, gender, and/or game and platform preferences.

Technical and Usage Information. When you use our Services, we and our Third Party Platform Providers collect technical and usage information such as your IP address, MAC address, your browser type, browser language and signature, referring and exit URLs, interactions with other users, usage statistics with the Services, and device identification information regarding the computers, the servers or other devices with which you use our Services. For more information on how we utilize IP addresses and cookies, please see Section 3, “How We Collect Information about You.”

Information communicated or shared by users. Even if we have no obligation to monitor the Services and/or the Site and would in any event only do so occasionally. We are entitled to collect and store information about your actions if we would suspect, on the basis of objective elements, that your actions on the Site or with respect to the Services, including communications on forums, private communications or images of in-game situations, could infringe the Terms, violate NEXO’Ns rights or property (and endanger amongst others the integrity and the security of the Services and the Site), endanger your safety or the safety of other users or otherwise be illegal.


3. How We Collect Information About You

We may collect information about you, your device, and your usage in a number of ways:

When Provided Directly from You. As mentioned above, we collect information about you directly from you through our Third Party Platform Providers, including when you register with us or if you submit a ticket to us through our Site.

When Communicated or Shared with Other Users. You may also participate in certain activities on our Services that give you the opportunity to voluntarily communicate or share information with other NEXON users, such as posting messages on a message board, in-game situations, posting public comments to user profiles or games, sending private messages, sending invitations, and posting photos. We may with the help of our Third Party Platform Providers occasionally monitor, record and store these communications in order to protect your safety or the safety of other users, to assist with regulatory or law enforcement efforts, or to protect and defend NEXON’s rights and property. You consent to the recording, storage and disclosure of such communications you send or receive for these purposes. You agree that the recording of this information can be made possible via software that may be installed when you download software to use the Service.

Through IP Addresses and cookies. When you use the Service, we may collect and aggregate information indicating, among other things, which pages of the Service you visit, the order in which you visit them and which hyperlinks you ”click.” Collecting such information involves logging your IP address (i.e., the unique number assigned to your server or Internet Service Provider (”ISP”)), operating system specifications and browser software used to access the Service.

We also use “cookies” that is, small text files placed on your computer’s hard drive. In practical terms, cookies are used by an origin website to send state information to a user’s browser and to return information about the user’s browsing behavior to the origin site your identification card for the computers, or servers that placed them there. Cookies are only read by the server that placed them and are unable to execute any code or virus. We use cookies on the Site to allow us to understand who has seen which pages and advertisements, to determine how frequently certain pages are visited and to determine the most popular areas of the Site. We do not control the use of cookies by third parties. By adhering to the present Privacy Policy you accept the use of cookies, without prejudice to your right to refuse afterwards such a use. You are able to control how and to choose whether cookies will be accepted by your web browser software. For more information on how to do so, please refer to the documentation accompanying your web browser software.


4. How We Use the Information We Collect

We may use the information we collect in the following ways:

To create your account through our Third Party Platform Providers in order to allow you to play our games and communicate with other NEXON users;

To provide you the proper functioning of the Service which may require the sharing of information with third party(ies) as set forth below in article 6.;

To provide you with a customized or personalized experience;

To provide you with technical support or to respond to your questions or comments;

For legal purposes, for example to enforce our Terms or to prevent fraud or other illegal activities;

To provide you with relevant and targeted advertising from NEXON or third parties;

To send you e-mails with useful updates, events, information or promotions about our Services or other products and services.


5. Who Collects Your Information

When you are asked for information while using the Site or Service, you are sharing that information with NEXON unless specifically stated otherwise In addition, some services are provided in conjunction with partner companies, and thus the information about you may be collected by another company other than NEXON in accordance with the below article 6. If you do not want your information to be shared, you can choose not to allow the transfer of information by not using that particular service or by not providing any information at that time.


6. Sharing of Your Information

It is our policy not to share the information about you with third parties except with commissioned data processors of NEXON. We may share your information with the below stated commissioned data processors for certain purposes, including for the purpose of explaining our user demographics or improving the quality or delivery of our Services or providing platform services or for providing you with proper functioning of the Services. Although we will not share the information about you with third parties for the purpose of enabling third parties to send marketing materials to you about their products or the products of others, we may use third party advertisers to deliver advertising within the NEXON Servicing environment.

Please be informed that NEXON and Third Party Platform Provider reserves the right to contact you at any time using the information about you for administrative or billing-related issues.

If you do not want us to share the information about you with the third parties set forth below for particular purposes as described, please see Section 7 below, “Your Choices”, or do not provide us any information about you or use our Services.

Commissioned Data Processors. We may use third party service providers, commissioned data processors, such as licensors/developers of our Services, Third Party Platform Providers, and analytics companies, to help us provide or improve the Services we offer you. We may share information about you with these commissioned data processors so that they may provide their services to us and you in order to allow a proper functioning of the Services. Some of these commissioned data processors are located outside the territories of the European Union (EU)/European Economic Area (EEA), which may not provide the same adequate protection for personal data as the EU. The commissioned data processors located outside of EU/EEA are the following: (i) Nexon Korea Corporation, having its principal place of business at 7 Pangyo-ro 256 beon-gil, Bundang-gu, Seongnam-si, Gyeonggi-do, Korea; (ii) Nexon America Inc., having its principal place of business at 222 N. Sepulveda Blvd, Suite 300, El Segundo, CA 90245, United States of America (“Nexon America”); and (iii) Valve Corporation, having its postal address at P.O. Box 1688
Bellevue, WA 98004, United States of America (“Valve”).

Other NEXON Users. Some of the information about you (included in your profile and nicknames) may also be visible to other NEXON users through the use of the Site, Services or through other related websites. Other NEXON users may be able to view information about your uses and interactions, such as your game results, scores, and profile information.

Legal Purposes. We may provide information about you to third parties or commissioned data processors where we have a good faith belief that doing so is required by law or to cooperate with regulators or law enforcement authorities. We may also provide your information to third parties in order to protect the rights or property of a third party or NEXON, including for the purposes of enforcing our Terms.

Health or Safety. We may share the information about you when we have a good faith belief that there is an emergency that poses a threat to the health or safety of you, another person, or the public generally.

Sale or Merger. If NEXON is involved in a major business transition, such as a merger, acquisition by another company, or sale of its assets, we may transfer the information about you to the successor organization in such transition. If material changes to NEXON’s privacy practices will occur as a result of the business transition, we will amend the Privacy Policy and the Information you previously submitted will continue to be treated pursuant to the last version of the Privacy Policy you agreed to unless you continue to use the Services/Site, which usage shall constitute consent to the new practices. The amended Privacy Policy will be notified on the Site and we will also notify you per email.

Game Events. For some game related events, we may share information, including your profile and nicknames, with third parties and either NEXON or the third party will post relevant privacy information in the official rules and/or registration area for the game related events. Should that privacy information, conflict with this Privacy Policy, the privacy policy of that particular game event will govern.


7. Your Choices

You may at any time indicate that you wish us to stop processing the information about you (if such information is necessary for you to have an account, you will no longer be able to use the Services and may no longer be able to use other aspects of the Service).

You may also at any time ”opt out” of receiving materials described in this Privacy Policy from us and/or our commissioned data processors. The materials that we send you (e.g., e-mails) will indicate that such materials are from us and will always provide you with a method of “opting out” of receiving future materials of a similar nature. If you do not ”opt out” of receiving such materials, this will signify your continuing consent to NEXON using your information to continue to provide you with such materials and otherwise share the information about you with or transferring it to our commissioned data processors who provide products or services (or advertisements, marketing materials or other information) that we believe may be of interest to you.

If you decide that you would like to ”opt-out” of receiving such materials from NEXON, please edit your account information on our Site accordingly. If, at any time after you have provided us with such information, you decide that you would like to “opt-out” of NEXON providing it to its commissioned data processors, please contact our customer service department by using the ticket submission form on the Site (at: http://www.nexoneu.com). Keep in mind that, while NEXON encourages its commissioned data processors, to adhere to our policies regarding the privacy of our users and otherwise to handle the information about you in a responsible manner, we cannot and do not assume any responsibility for any actions or omissions of third parties, including the manner in which they use information received either from us or independently.


8. Security of Your Information

Although we do not represent that we follow any particular, independent code of best practices, we maintain reasonable physical, electronic, and procedural safeguards to protect your information. For example, we protect some of your information by using a firewall and Secure Socket Layer (SSL) encryption.

While we take reasonable precautions against possible security threats, there is no such thing as ”perfect security” on the Internet, so we cannot guarantee that unauthorized access, hacking, data loss, or other breaches will never occur. We strongly recommend that you take steps to maximize the security of your information, such as not sharing your login information and logging out of your account after you are done using our Service.

We store your information in the EU/EEA as well as in other territories, more specifically in the territories of the commissioned data processors mentioned in Section 6. You consent to such storage and to the transfer of information from one territory to another, even when these territories do not provide for the same adequate personal data protection than the EU/EEA.

We will take reasonable steps to require any third parties who you authorize us to share information about you with to comply with the terms of this Privacy Policy.


9. Changes to Our Privacy Policy

From time to time, we may make changes to this Privacy Policy. If we amend this Privacy Policy, we will notify you and other users by posting and/or e-mail to the address which you have provided while registering to the Services, a revised version of the Privacy Policy. Any changes to this Privacy Policy will take effect after a reasonable time span as set forth in the notice of such changes. We will provide the notice by posting on the Site. Your continued use of the Site or Service after such notice and an appropriate time span as set forth in the notice will be deemed acceptance of such changes. We recommend that you return to the Site periodically to ensure familiarity with the most current version of this Privacy Policy.


10. Contact Us

If you have any questions or concerns regarding our Privacy Policy or our information practices generally, you can submit a ticket to us through the Site available on [http://support.nexoneu.com/Main/Default.aspx]. We allow you to access and, if necessary to be compliant with data protection law and in particular to change incorrect personal data, change or modify the information about you. For information that you have provided to us, you may do so by accessing and modifying your information through the Site. To protect your privacy and security, we will take reasonable steps to verify your identity before granting access or making changes or modifications. Unfortunately, we cannot always ensure that such changes or modifications will be reflected in all iterations of your information as previously stored.


11. Definitions.

”Site”: shall collectively mean the website at http://www.nexoneu.com or such URL as may replace it from time to time which includes but is not limited to the third party platforms provided by Third Party Platform Provider.

“Services”: shall collectively mean any and all Site-related online products, online services provided by NEXON Europe GmbH a company incorporated under the laws of Germany and with registered office at Mollstraβe 32, 10249 Berlin, Germany (collectively, ”NEXON”, ”we” or “us” (and ”our” shall be construed accordingly)).

“Including,” ”Include,” “Includes,” herein mean including without limitation.

“Post”: To upload, post, create, make available, send, share, communicate or transmit.

“Privacy Policy”: This policy available at [http://en.nexoneu.com/NXEU.aspx?PART=/Legal/PrivacyPolicy].

“Terms”: The terms and conditions, available at [http://en.nexoneu.com/NXEU.aspx?PART=/Legal/TermsOfUse], including the Privacy Policy, available at [http://en.nexoneu.com/NXEU.aspx?PART=/Legal/PrivacyPolicy].

Effective Date or Last Updated: 23rd of September 2016